Privacy Policy

This Privacy Policy explains how KES Connections LLC ("we", "us", "our") collects, uses, and protects your information when you use Parlor. We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password when you create an account
• Billing Information: Payment details processed through Stripe (we do not store your full credit card number)
• Workspace Data: Lists you create, contacts you add, notes, and other content you upload
• Communications: Messages you send us for support or feedback

Information Collected Automatically

• Usage Data: Pages visited, features used, search queries, actions taken within the app
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and preferences (see Section 6)

Information from Third Parties

• OAuth Logins: If you sign in through a third-party service, we receive basic profile information from that provider
• Integrations: When you connect CRM or other integrations, we access data you authorize

2. How We Use Your Information

We use your information to:

• Provide the Service: Operate Parlor, process transactions, and deliver features you request
• Improve the Service: Analyze usage patterns to fix bugs and develop new features
• Communicate: Send service updates, security alerts, and support responses
• Billing: Process payments and manage your subscription
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws and legal requests

We do not sell your personal information.

3. How We Share Your Information

We share information only in these circumstances:

Service Providers

We use trusted third-party services to operate Parlor:

Integrations You Enable

When you connect integrations (HubSpot, Pipedrive, Zapier, etc.), we share data with those services as you direct.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, safety, or property.

Business Transfers

If KES Connections LLC is acquired or merged, your information may be transferred to the new entity.

4. Data Retention

• Account Data: Retained while your account is active, then deleted within 90 days of account closure
• Usage Logs: Retained for up to 24 months for analytics and troubleshooting
• Billing Records: Retained as required for tax and legal compliance (typically 7 years)

You may request deletion of your data at any time (see Section 5).

5. Your Privacy Rights

All Users

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Export: Download your data in a portable format

To exercise these rights, email us at privacy@parlor.co.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information, so this right does not apply
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

Categories of Personal Information Collected (past 12 months):

• Identifiers (name, email, IP address)
• Commercial information (subscription and billing history)
• Internet activity (usage data, browsing history within Parlor)

How to Submit a Request: Email privacy@parlor.co with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.

6. Cookies and Tracking

We use cookies for:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Google Analytics to understand how users interact with Parlor

You can control cookies through your browser settings. Blocking essential cookies may prevent you from using Parlor.

We honor Do Not Track browser signals for analytics tracking.

7. Data Security

We implement reasonable security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Row-level security for data isolation between workspaces
• Regular security reviews

No system is 100% secure. If you believe your account has been compromised, contact us immediately.

8. International Users

Parlor is operated from the United States. If you access Parlor from outside the US, your data will be transferred to and processed in the United States.

9. Children's Privacy

Parlor is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us to have it removed.

10. Third-Party Links

Parlor may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service. The "Effective Date" at the top indicates when the policy was last updated.

12. Contact Us

For privacy questions or to exercise your rights:

We aim to respond to all privacy requests within 30 days.